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EME sporadically unrecognized by Eloquencer


jube
 jube
(@jube)
Active Member
Joined: 2 years ago
Posts: 6
Topic starter  

I recently got a second hand Eloquencer with EME. I just noticed that sometimes the EME is not recognized during boot. I tested the cable with a multimeter and the cable seems fine. I noticed this both on the stable firmware (1.3.8) and the latest beta (1.3.9). 

Any tips on how to resolve this?


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count
(@count)
New Member
Joined: 2 years ago
Posts: 4
 

Same Problem here. But no solution and no idea what the problem could be. I turn the system off and on again until the display reads "wait ..." instead "-". But that is no real solution.


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strangebrewer
(@strangebrewer)
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Joined: 11 months ago
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I've experienced the same issue. Like @count I've been able to get it to work occasionally after a few reboots but not with any consistency.


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WinterModular
(@wintermodular)
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Joined: 3 years ago
Posts: 533
 

Hi @strangebrewer @count @jube

I've seen this behaviour in some units, I can't exactly find the pattern that cause this issue because a unit with this intermittent fault works smooth if plugged in another system.

All the units that have left our HQ have been tested. With EME, we specially take care of checking this connection with the Eloquencer, so it has to be something related with the environment, something related with power supply or noise, but I'm just guessing I haven't found a consistent pattern behind.


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WinterModular
(@wintermodular)
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@strangebrewer @count @jube

Sorry, could you please tell me which Eloquencer Firmware version have installed ? (it is shown in the start up screen) ... and which is your EME serial number ? (4 numbers, in the module rear)


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count
(@count)
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Joined: 2 years ago
Posts: 4
 

Sorry for the late response, but i wasn't notified by the system and read it by chance.

I'm using the 1.3.9.beta firmware and my EME serial is 2162.


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WinterModular
(@wintermodular)
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Joined: 3 years ago
Posts: 533
 

hi @count ,

Everything seems to be ok with your hardware and firmware versions.

If you contact support@winter-modular.com we can try to find a solution, checking the units in our headquarters.


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jube
 jube
(@jube)
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Joined: 2 years ago
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Topic starter  

@wintermodular I also just noticed your reply by chance. I’m running the beta of 1.3.9. I’ll have to check my serial numbers later this week when I’m back home.


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WinterModular
(@wintermodular)
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Joined: 3 years ago
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@jube let us know and I will tell you how to proceed


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jube
 jube
(@jube)
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Topic starter  

@WinterModular My EME serial number is 2016.


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WinterModular
(@wintermodular)
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Joined: 3 years ago
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Thanks @jube !
Could you please provide the Eloquencer serial number ?


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jube
 jube
(@jube)
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Joined: 2 years ago
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Topic starter  

Sure! The Eloquencer serial number is 5035


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WinterModular
(@wintermodular)
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Joined: 3 years ago
Posts: 533
 

@jube it doesn't seem it should be a problem with this HW versions.
Could you please send an email to support(A)winter-modular.com and we will tell you how to proceed.

 


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