EME sporadically unrecognized by Eloquencer

Same Problem here. But no solution and no idea what the problem could be. I turn the system off and on again until the display reads "wait ..." instead "-". But that is no real solution.

I've experienced the same issue. Like @count I've been able to get it to work occasionally after a few reboots but not with any consistency.

Hi @strangebrewer @count @jube

I've seen this behaviour in some units, I can't exactly find the pattern that cause this issue because a unit with this intermittent fault works smooth if plugged in another system.

All the units that have left our HQ have been tested. With EME, we specially take care of checking this connection with the Eloquencer, so it has to be something related with the environment, something related with power supply or noise, but I'm just guessing I haven't found a consistent pattern behind.

@strangebrewer @count @jube

Sorry, could you please tell me which Eloquencer Firmware version have installed ? (it is shown in the start up screen) ... and which is your EME serial number ? (4 numbers, in the module rear)

Sorry for the late response, but i wasn't notified by the system and read it by chance.

I'm using the 1.3.9.beta firmware and my EME serial is 2162.

hi @count ,

Everything seems to be ok with your hardware and firmware versions.

If you contact support@winter-modular.com we can try to find a solution, checking the units in our headquarters.

@wintermodular I also just noticed your reply by chance. I’m running the beta of 1.3.9. I’ll have to check my serial numbers later this week when I’m back home.

@jube let us know and I will tell you how to proceed

@WinterModular My EME serial number is 2016.

Thanks @jube !
Could you please provide the Eloquencer serial number ?

Sure! The Eloquencer serial number is 5035

@jube it doesn't seem it should be a problem with this HW versions.
Could you please send an email to support(A)winter-modular.com and we will tell you how to proceed.